No one was able to explain this phenomenon to me. Makes sense, right? I followed up, of course to no avail. Just before the the 14 days ended I received a message that I must send them proof of residence because they are not sure if their fibre services are covered in my area. Within 5 days I received the router and I thought "wow, things are way ahead of schedule", even having more hope and excitement. Just 14 days before I can continue watching movies, surfing the web and write reviews with my super fast fibre connection. I ordered a fibre connection, still filled with much hope. Incompetence beyond measure, poor customer service and illogical business practices. I somehow suspect that had I wanted a more expensive product I would not have encountered this obfescation. After 15 minutes on the phone I gave up waiting for someone in sales to answer the transferred call. By now I was getting the impression that Mweb did not want to offer me a better product for a lower price but he assured me that this was not the case.
He said he could help with sales but when I told him what I wanted he said he would have to transfer me back to sales. The operator wanted to know what my problem was. After discussion there was a bleep and I ended up in the support centre. I phoned a second time and explained again. The first sales operator started telling me that the advertised product was actually more expensive because the "free" router was expensive and said he was going to look for better options.
#Mweb technical support number download#
I want to change my capped product to a cheaper uncapped one with the same up and download speeds advertised on Mweb's website. I'm glad I didn't sign up with them! I am so happy with Afrihost's service. However, there had been no delays with Afrihost at all.
The woman I spoke to was defensive and pushy about making sure I knew why I had experienced delays - she said that the previous owner of my home had not disconnected her connection yet, and that even if I moved to Afrihost, there would be delays. After that, I received another call from MWEB. I placed an order with Afrihost instead (incredible service placed an order and two days later I had my router). The woman I spoke to did not have an answer for me. I asked why I was told that someone would contact me, if they knew everyone was going on leave. I phoned MWEB and they told me that all the technicians had gone on leave (mid-December) and would only be back at work in January. I placed an order and was promised to be contacted by a technician about when to deliver. I did not have a good experience with MWEB. Then to top it all off, there is no manager to speak to report reply
#Mweb technical support number driver#
The driver did not even call me before making a delivery. I was not provided a tracking number by MWEB.
The estate agency already spoke to the new tenants and they advised that the router was delivered to security and has been left with security so you guys can go collect it and deliver it today. Save money for who? Me going to collect the router will cost me money and time that i do not have. Then when I contacted Convergex directly they recommended that I go collect the router to save money. I didn't even know who the courier company was up until MWEB advised me of this 's not my fault it was delivered to the incorrect address when i had sent mweb multiple emails advising them they are delivering to the wrong address and I called on the day to tell them they were delivering the router to the wrong address.they had the fibre installed at my new address yet delivered the router to my old address. The driver made no attempt to contact me prior to delivery. Not only did MWEB try to bill me twice for the internet at my old address and the internet at my new address, but My MWEB router was delivered to my old address instead of my new address.
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